Baylor Scott & White Primary Care - North Rowlett
Health & Medical · Primary Care

Baylor Scott & White Primary Care - North Rowlett

7501 Lakeview Pkwy, Ste 220, Rowlett, Texas, 75088

Google Maps Updated: 13 May 2026
Authenticity Score: 88/100
About

Patients generally love the doctors here, especially Dr. Lopez and Dr. Thomas, who are described as attentive and thorough. The clinical staff is often praised for being professional and kind. However, the emergency department and billing department have received significant complaints regarding poor communication and administrative errors. Some patients feel the front-end processes are disjointed and frustrating.

Review Summary
20
Most Relevant
4
Newest
20
Highest
11
Lowest
Total Reviews Analyzed: 55
Performance Scores
Medical Expertise 92/100
Admin Efficiency 65/100
Pro Tip

Stick to scheduled primary care appointments; avoid the ER if possible for better service.

High physician satisfaction
Low administrative reliability
Pros & Cons

✓ What Works Well

  • Exceptional bedside manner from primary care physicians
  • Thorough and patient-centered care
  • Efficient check-in process for routine visits

✗ Areas to Improve

  • Poor communication in the emergency department
  • Frustrating billing and collections issues
  • Inconsistent follow-up on lab results
Frequently Asked Questions
  • Why are my lab results delayed?
  • How do I resolve a billing dispute?
  • Is the emergency department reliable?
User Feedback

Doctors are spot on and really listen.

Billing department is a headache.

ER experience was not great.

Location Details
Street: 7501 Lakeview Pkwy, Ste 220
Neighborhood: North Rowlett
City: Rowlett
State: Texas
Postcode: 75088
Country: United States
Location
7501 Lakeview Pkwy Ste 220, Rowlett, TX 75088
Quick Info
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