Baylor Scott & White Primary Care - South Frisco
4461 Coit Rd, Ste 301, Frisco, Texas, 75035
Patients generally have a high opinion of the doctors here, often citing their bedside manner and thoroughness as major strengths. The clinic is seen as a reliable, professional environment. However, there are recurring complaints about the front office staff, particularly regarding communication, billing, and appointment scheduling. It is a classic case of excellent clinical care being hampered by a frustrating administrative layer.
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Use the BSW app for check-ins to save time, but always double-check your billing statements for accuracy.
✓ What Works Well
- Excellent bedside manner
- Thorough and professional doctors
- Convenient integrated services
✗ Areas to Improve
- Poor front office communication
- Billing and insurance confusion
- Long wait times
- Why is it so hard to get a prescription refill?
- Are the billing practices transparent?
The doctors are top-notch, but the front office needs a serious overhaul.
Great care, but be prepared for administrative headaches.
I trust the doctors with my life, but I dread calling the office.
- Category Health & Medical
- City Frisco
- State Texas
- Postcode 75035
- Country United States
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