Baystate Dental of Sturbridge
110 Charlton Rd, Suite 25, Sturbridge, Massachusetts, 01566
This practice is highly inconsistent. Many patients praise the modern facility and the kindness of specific hygienists, but there is a significant number of complaints regarding billing errors, aggressive upselling, and poor communication. It is a high-volume practice where the patient experience can vary significantly.
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Always verify your insurance coverage and get a written estimate before agreeing to any non-routine procedures.
✓ What Works Well
- Modern and clean facility
- Friendly hygienists
- Convenient location
✗ Areas to Improve
- Billing and insurance disputes
- Aggressive upselling of services
- Inconsistent customer service
- Why was I charged for this?
- Are these X-rays really necessary?
Great care, but the billing is a nightmare.
Felt like a sales pitch, not a medical visit.
Staff is friendly, but the management is difficult.
- Category Health & Medical
- City Sturbridge
- State Massachusetts
- Postcode 01566
- Country United States
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