Baystate Mason Square Neighborhood Health Center
11 Wilbraham Rd, empty, Springfield, Massachusetts, 01109
This clinic faces severe criticism regarding administrative incompetence, long wait times, and poor communication. While some patients have positive experiences with specific doctors, the overall consensus is that the facility is poorly managed and difficult to navigate.
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If you have a serious condition, consider seeking care elsewhere as administrative hurdles are significant.
✓ What Works Well
- Convenient location
- Some caring individual doctors
- Affordable
✗ Areas to Improve
- Extremely long wait times
- Poor phone communication
- Incompetent administrative staff
- Why can't I get an appointment?
- How do I get my prescriptions refilled?
Worst place ever.
Staff is rude and unprofessional.
Hard to get a doctor to listen.
- Category Health & Medical
- City Springfield
- State Massachusetts
- Postcode 01109
- Country United States
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