100 E Navarre St, Suite 6600, South Bend, Indiana, 46601
Patients generally hold the surgical team in high regard for their skill and life-changing results. However, the administrative side of the practice, particularly the front desk and billing, receives significant criticism. Many feel the office staff lacks the empathy and professionalism shown by the surgeons.
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The surgeons are highly regarded, but patients should be prepared for potential administrative hurdles and parking frustrations.
✓ What Works Well
✗ Areas to Improve
Surgeons are top-tier, office staff is not
Great surgical skills, poor bedside manner from some
Feels like a cash cow meat market