4612 Prairie Pkwy, N/A, Cedar Falls, Iowa, 50613
Dr. Benjamin Torrez is a polarizing figure. Many patients praise his surgical skill and upbeat personality, noting successful outcomes for knee and shoulder surgeries. However, a significant number of patients report feeling rushed, dismissed, or frustrated by poor communication and administrative errors. The office staff also receives mixed reviews, with some finding them helpful and others describing them as rude or incompetent.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have specific concerns, write them down and be direct, as the doctor is efficient and may move quickly through the exam.
✓ What Works Well
✗ Areas to Improve
Great surgeon, bad office staff
Felt dismissed during follow-ups
Excellent surgical results