20 Prospect Ave, Suite 613, Hackensack, New Jersey, 07601
The physicians at this practice are generally well-regarded for their clinical expertise and bedside manner. However, the administrative side of the practice is a significant pain point for many patients. Reports of long wait times, difficulty reaching the office by phone, and inconsistent follow-up are common. While the medical care is often described as high quality, the administrative hurdles can make the overall experience frustrating.
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Be persistent with follow-up calls if you haven't heard back regarding surgery or test results.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the front office is a mess.
I felt rushed and unheard during my visit.
The billing department is difficult to deal with.