Health & Medical · Optometry

Bergen Optometry

348 Main St, Hackensack, New Jersey, 07601

Google Maps Updated: 19 May 2026
Authenticity Score: 85/100
About

This optometry office is generally well-loved for its professional, kind, and knowledgeable staff. Patients appreciate the modern facility and the thoroughness of the exams. However, there is a recurring theme of frustration regarding wait times, billing transparency, and occasional rude service from the front desk. It is a place where you get great clinical care, but you might have to deal with some administrative headaches.

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We analyze 77 public reviews for Bergen Optometry using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 45/100
Pro Tip

Confirm all costs and insurance coverage before agreeing to any extra tests or services.

Eye Exams
Frame Selection
Pros & Cons

✓ What Works Well

  • Thorough exams
  • Friendly doctors
  • Modern facility

✗ Areas to Improve

  • Long wait times
  • Billing issues
  • Rude front desk
Frequently Asked Questions
  • Why is the wait so long?
  • Why was I billed for this?
  • Do you take my insurance?
User Feedback

Great clinical care

Admin needs improvement

Staff can be hit or miss