Berglund of Bedford Ford
1415 Boxwood Terrace, Bedford, Virginia, 24523
Berglund of Bedford Ford has a very polarized reputation. While many customers have a positive experience with the sales department, the service department is frequently criticized for poor communication, long delays, and inconsistent repair quality. Several reviewers report feeling lied to or ignored, leading to a lack of trust. It is a dealership where the sales experience may be good, but the service experience is often a source of frustration.
We analyze 78 public reviews for Berglund of Bedford Ford using our data models and filter out spam to highlight only authentic feedback.
If you have a major repair, consider getting a second opinion or using an independent shop.
✓ What Works Well
- Friendly sales staff
- Good purchasing experience
- Some helpful service advisors
✗ Areas to Improve
- Poor service communication
- Long repair delays
- Inconsistent repair quality
- When will my car be ready?
- Why is the repair taking so long?
- Do you stand by your work?
Sales is great, service is awful.
Communication is a major issue.
Repairs are hit or miss.
- Category Automobile
- City Bedford
- State Virginia
- Postcode 24523
- Country United States
