740 Williams St, Pittsfield, Massachusetts, 01201
The clinical care at Berkshire Eye Center is often described as excellent, with many patients praising the doctors and surgical outcomes. However, the administrative side is a major source of complaints, including long wait times, difficulty scheduling, and poor phone responsiveness. It is a high-volume practice that seems to be struggling with capacity.
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If you need an appointment, call well in advance and be prepared for long wait times in the office.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office management is a disaster.
I love the care, but I hate the wait.
They are overbooked and it shows in the service.