Berkshire Orthopaedic Associates
24 Park St, Pittsfield, Massachusetts, 01201
This practice is highly regarded for its medical expertise, with many patients praising the surgeons and PAs for their thoroughness and bedside manner. However, the administrative side is a frequent source of frustration, with reports of long wait times, unreturned calls, and billing issues. It is a classic case of great clinical care hampered by poor office management.
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✓ What Works Well
- Highly skilled surgeons
- Thorough explanations
- Compassionate care
✗ Areas to Improve
- Poor phone responsiveness
- Long wait times
- Billing/scheduling errors
- Why can't I get a return call?
- Is the wait time always this long?
The doctors are top-tier, but the office staff makes it hard to get in.
Great clinical results, just be prepared for admin headaches.
If you can get past the front desk, the care is worth it.
- Category Health & Medical
- City Pittsfield
- State Massachusetts
- Postcode 01201
- Country United States
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