2359 E Main St, Columbus, Ohio, 43209
Patients generally value the clinical expertise of the providers, with many praising the thoroughness of the exams. However, the administrative side of the practice is a major pain point. Frequent complaints about unreturned calls, prescription errors, and billing issues overshadow the good medical care for many. It is a classic case of great doctors hampered by a struggling support team.
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Use the patient portal for all non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
The doctors are top-notch, but the office staff makes it hard to stay.
Great experience once you are in the room, but getting there is a struggle.
Don't expect a quick response if you have a question after your visit.