Health & Medical · Veterinary Services

Big Island Pet Care Center Keaau

15-1518 28th St, Keaau, Hawaii, 96749

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This clinic receives highly polarized reviews. Many clients praise the compassionate care and reasonable pricing, while others report significant issues with administrative staff, billing transparency, and communication. It is a busy practice where experiences seem to depend heavily on the specific staff member and the nature of the visit.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
18
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 82/100
Admin Efficiency 50/100
Pro Tip

Always get a written estimate for any procedure before it begins to avoid billing surprises.

Veterinary services
Emergency care available
Pros & Cons

✓ What Works Well

  • Compassionate medical staff
  • Reasonable pricing for many
  • Convenient location

✗ Areas to Improve

  • Inconsistent administrative communication
  • Billing transparency issues
  • Reports of rude front desk staff
Frequently Asked Questions
  • Do you accept new patients?
  • What are your emergency fees?
  • Why was my bill higher than expected?
User Feedback

They saved my pet's life.

The front desk staff can be very rude.

I felt abandoned when I had an emergency.

Location Details
Street: 15-1518 28th St
Neighborhood: Keaau
City: Keaau
State: Hawaii
Postcode: 96749
Country: United States
Location
15-1518 28th St, Keaau, HI 96749
Quick Info
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