Big O Tires
11815 S Black Bob Rd, Olathe, Kansas, 66062
Big O Tires in Olathe is a shop with a split reputation. Many customers praise the friendly, efficient service and the helpfulness of managers like Mark and Thomas. However, there are significant complaints about bait-and-switch pricing, aggressive upselling, and poor communication. Some customers feel they have been taken advantage of, while others find it to be a reliable and fair shop. It seems to be a place where your experience can vary greatly depending on who is working and what service you need.
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Always get a second opinion if you are quoted for major repairs, and verify all pricing before authorizing any work.
✓ What Works Well
- Friendly and helpful staff
- Fast service for some repairs
- Good availability for appointments
✗ Areas to Improve
- Reports of bait-and-switch pricing
- Aggressive upselling of unnecessary services
- Inconsistent communication
- Do they honor online quotes?
- Is the tire protection program worth it?
- Are they honest about repair needs?
Some customers feel valued and well-treated
Others feel the shop is deceitful and greedy
Quality of work can be inconsistent
- Category Automobile
- City Olathe
- State Kansas
- Postcode 66062
- Country United States
