Automobile · Auto Repair
Big Ray's Normal
1508 E Vernon Ave, Normal, Illinois, 61761
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Updated: 19 May 2026
Authenticity Score: 85/100
About
Big Ray's in Normal is widely praised for its friendly, fast, and honest service. Many customers appreciate the staff's willingness to explain repairs and their fair pricing. While there are a few isolated complaints about service quality, the overall consensus is that they are a reliable and trustworthy shop for routine maintenance and repairs.
Our Review Process
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18
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20
Highest rating
18
Lowest rating
We analyze 76 public reviews for Big Ray's Normal using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
85/100
Transparency
82/100
Pro Tip
Ask for a detailed explanation of the repairs; they are usually happy to show you.
Fast oil changes
Full auto repair
Pros & Cons
✓ What Works Well
- Friendly staff
- Fast service
- Honest diagnostics
✗ Areas to Improve
- Occasional service errors
- Communication issues
Frequently Asked Questions
- Do you do oil changes?
- Can you diagnose a check engine light?
- What is your turnaround time?
User Feedback
Best shop in town
Honest and reliable
Great customer service
Quick Info
- Category Automobile
- Neighborhood Normal
- City Normal
- State Illinois
- Postcode 61761
- Country United States
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