Big Springs Veterinary Clinic
7970 US-11, Springville, Alabama, 35146
Big Springs Veterinary Clinic is widely loved for its compassionate care and the expertise of Dr. Elliott. Many pet owners feel their animals are treated like family. However, there is a recurring theme of frustration regarding the front desk staff's customer service and rigid billing policies, which some feel lack empathy during emergencies.
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The clinic is very clean and offers same-day appointments, but be prepared for strict payment expectations.
✓ What Works Well
- Excellent veterinary care
- Clean and modern facility
- Compassionate end-of-life care
✗ Areas to Improve
- Rude front desk staff
- Rigid billing policies
- Lack of empathy in financial discussions
- Do you accept walk-ins for emergencies?
- Are your prices competitive?
Dr. Elliott is the best vet in the area.
The front office needs a customer service overhaul.
They are very thorough with exams.
- Category Other
- City Springville
- State Alabama
- Postcode 35146
- Country United States
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