Automobile · Ford Dealership Service
Bill Utter Ford Service
4901 I-35E, Denton, Texas, 76210
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Updated: 19 May 2026
Authenticity Score: 70/100
About
Bill Utter Ford has a very polarized service department. While many customers praise specific advisors like Danny Morris for their professionalism, others report long wait times, poor communication, and issues with repair quality. It seems to be a hit-or-miss experience depending on who you work with.
Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
19
Lowest rating
We analyze 71 public reviews for Bill Utter Ford Service using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
60/100
Transparency
55/100
Pro Tip
Request a specific service advisor who has good reviews to ensure a better experience.
Oil Change
Recall Service
Pros & Cons
✓ What Works Well
- Professional advisors (some)
- Good sales experience
- Convenient location
✗ Areas to Improve
- Long wait times
- Poor communication
- Inconsistent repair quality
Frequently Asked Questions
- How long will my service take?
- Do you provide loaner cars?
- Why is the communication so poor?
User Feedback
Danny Morris is top tier.
Service is way too slow.
Communication is a major issue.
Quick Info
- Category Automobile
- Neighborhood N/A
- City Denton
- State Texas
- Postcode 76210
- Country United States
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