B’KROWNED
14 E 125th St, New York, New York, 10035
B’KROWNED is a polarizing spot. Many clients love the quality of the hair and the skill of the stylists, often traveling long distances for their services. On the flip side, there are significant complaints about customer service, shipping delays for online orders, and difficulty with the booking process. It seems to be a high-demand salon where the service quality can sometimes be overshadowed by operational issues.
We analyze 79 public reviews for B’KROWNED using our data models and filter out spam to highlight only authentic feedback.
If ordering hair online, be prepared for potential shipping delays and lack of tracking updates.
✓ What Works Well
- High-quality hair bundles
- Skilled sew-in installations
- Professional and clean salon environment
✗ Areas to Improve
- Poor communication and customer service
- Shipping issues for online orders
- Difficult booking and deposit process
- Why is it so hard to get a response?
- Are deposits refundable?
- Do you accept walk-ins?
Great hair, but the service is a headache
The owner is hands-on and talented
Online store needs better management
- Category Personal Care
- Neighborhood Harlem
- City New York
- State New York
- Postcode 10035
- Country United States
