Blake Ford
1011 Armory Dr, Franklin, Virginia, 23851
Blake Ford is a classic small-town dealership that leaves customers feeling either like family or completely ignored. Sales staff like Mike Knight and Landon receive high praise for being helpful and pressure-free. However, the service department is a major pain point, with many customers reporting unresolved mechanical issues, poor communication, and long wait times. While some find the hometown feel refreshing, others feel the service quality doesn't match the dealership's reputation.
We analyze 77 public reviews for Blake Ford using our data models and filter out spam to highlight only authentic feedback.
If you're buying used, get an independent inspection, as some customers report undisclosed issues.
✓ What Works Well
- Pressure-free sales experience
- Helpful sales associates like Mike Knight
- Small-town, friendly atmosphere
✗ Areas to Improve
- Inconsistent service department quality
- Poor communication regarding vehicle repairs
- Long wait times for service appointments
- Is the service department reliable?
- Do they honor warranties?
- Are the sales staff pushy?
Sales team is great, but avoid the service center.
They treat you like family if you've been a customer for years.
Communication during repairs is lacking.
- Category Automobile
- City Franklin
- State Virginia
- Postcode 23851
- Country United States
