1400 Baltimore Ave, Kansas City, Missouri, 64105
The sentiment here is overwhelmingly negative. Customers frequently complain about high premiums, denied claims, and poor customer service. Many feel that the company makes it difficult to get necessary care and that the website/app are frustrating to use. While a small minority of users have had positive interactions with specific staff, the general consensus is that the company prioritizes profits over patient care.
We analyze 80 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a claim denied, don't just accept it; file a formal appeal and keep a detailed log of every person you speak to.
✓ What Works Well
✗ Areas to Improve
It feels like they look for reasons to deny care.
Customer service is a nightmare to navigate.
The app is practically useless.