114 E 7th Ave, Cheyenne, Wyoming, 82001
Reviews for this branch are deeply divided. Many members praise the compassionate and helpful staff, particularly when dealing with loans or difficult personal situations. Conversely, a significant number of users express extreme frustration with the bank's phone support, long wait times, and perceived lack of transparency regarding fees and policies. The transition from the old name to Blue Federal Credit Union seems to have caused ongoing friction for long-term members.
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Visit in person for complex issues, as phone support is frequently reported as unreliable.
✓ What Works Well
✗ Areas to Improve
Staff are great, but the system is frustrating.
Long-term members feel the service has declined.
Online banking needs significant improvement.