Health & Medical · Emergency Center

Bon Secours - Chester Emergency Center

12021 U.S. Rte 1, Suite 100, Chester, Virginia, 23831

Google Maps Updated: 13 May 2026
Authenticity Score: 85/100
About

This emergency center is highly praised for its compassionate, professional, and efficient care. Many patients feel well-cared for and heard, which is a refreshing change from typical ER experiences. While there are some complaints about billing, communication, and occasional dismissive staff, the majority of patients are very satisfied.

Our Review Process
20
Most Relevant
13
Newest
20
Highest
20
Lowest

We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 65/100
Pro Tip

This is a standalone emergency center, which often means shorter wait times than a hospital-based ER.

Pros & Cons

✓ What Works Well

  • Compassionate and professional staff
  • Efficient and quick care
  • Clean and modern facility

✗ Areas to Improve

  • Billing and insurance issues
  • Occasional communication gaps
  • Some staff can be dismissive
Frequently Asked Questions
  • Is it better than a regular ER?
  • How long is the wait?
User Feedback

They saved my partner's life.

Compassionate and kind care.

Best ER experience I've had.

Location Details
Street: 12021 U.S. Rte 1, Suite 100
Neighborhood: Chester
City: Chester
State: Virginia
Postcode: 23831
Country: United States
Location
12021 U.S. Rte 1 Suite 100, Chester, VA 23831
Quick Info
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