7333 Boston State Rd, Hamburg, New York, 14075
Boston Valley Animal Hospital is generally praised for its clean facility and the compassionate care provided by Dr. Schneible and her team. Many pet owners feel their pets are in good hands and appreciate the thorough explanations. However, there are significant complaints regarding aggressive upselling, billing transparency, and poor communication during stressful surgical procedures.
Ask for a detailed, itemized estimate before any procedure and clarify what is a deposit versus a final payment.
✓ What Works Well
✗ Areas to Improve
Great care, but watch the billing.
Compassionate and thorough.
Felt pressured to buy extra services.