Box, Inc
900 Jefferson Ave, Redwood City, California, 94063
Box, Inc. is viewed as a robust and secure tool for document collaboration, but the user experience is severely marred by difficult cancellation processes and poor customer support. Many users feel trapped by subscription models and report frustration when trying to reach a human for help. While the product itself is often praised for its functionality, the administrative and support side of the business is a major source of negative sentiment.
We analyze 60 public reviews for Box, Inc using our data models and filter out spam to highlight only authentic feedback.
If you are having trouble canceling, document every attempt and consider contacting your bank to block future charges if the company remains unresponsive.
✓ What Works Well
- Robust document collaboration
- Secure file sharing
- Modern office environment
✗ Areas to Improve
- Impossible to cancel subscriptions
- Lack of human support
- Aggressive billing practices
- How do I cancel my subscription?
- Why can't I reach a human for support?
- Is there a way to delete my account?
Great product, but the billing is a nightmare.
They make it impossible to leave.
The software is solid, but the company's ethics are questionable.
- Category Professional Services
- Neighborhood Redwood City
- City Redwood City
- State California
- Postcode 94063
- Country United States
