Brafman Family Dentistry
31381 Dogwood Acres Rd, Dagsboro, Delaware, 19939
This practice is highly polarized. Many patients love the friendly, professional staff and the gentle care provided by the dentists. However, there is a significant number of negative reviews focusing on rude office staff, billing disputes, and a perceived lack of accountability when mistakes occur. It seems to be a practice where the clinical care is often good, but the administrative side is a major source of frustration.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, try to speak with someone other than the main billing contact, as some staff are reported to be much more helpful than others.
✓ What Works Well
- Friendly and professional dentists
- Gentle and thorough care
- Clean and modern facility
✗ Areas to Improve
- Rude and unhelpful office staff
- Billing and communication issues
- Lack of accountability
- Why am I being charged for a bill I never received?
- Are they good with anxious patients?
- Why was I banned for missing one appointment?
Dr. Kevin is great, but the front desk is a nightmare.
They are very thorough, but the billing is a mess.
I felt like a number, not a patient.
- Category Health & Medical
- City Dagsboro
- State Delaware
- Postcode 19939
- Country United States
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