BRAINS
3292 N Evergreen Dr NE, Grand Rapids, Michigan, 49525
This clinic is highly polarizing. Many parents and adults report life-changing, thorough evaluations that provided clarity and actionable plans. Conversely, a significant number of reviewers express deep frustration with the billing department, long wait times, and what they perceive as dismissive or unprofessional staff. The quality of the clinical experience seems to vary greatly depending on the provider and the patient's specific needs.
We analyze 77 public reviews for BRAINS using our data models and filter out spam to highlight only authentic feedback.
Keep detailed records of all billing and communication, and don't hesitate to ask for clarification on charges.
✓ What Works Well
- Thorough and life-changing evaluations
- Compassionate and knowledgeable providers
- Actionable recommendations
✗ Areas to Improve
- Aggressive and confusing billing practices
- Long wait times for appointments
- Inconsistent and sometimes rude administrative staff
- How long is the waitlist for an evaluation?
- Are the billing charges transparent?
- Do you accept my insurance?
Dr. Wolff is highly recommended by some.
The billing department is a major source of stress.
Mixed experiences with staff professionalism.
- Category Health & Medical
- City Grand Rapids
- State Michigan
- Postcode 49525
- Country United States
