Professional Services · Insurance Agency

Branch Insurance

20 E Broad St, Ste 1200, Columbus, Ohio, 43215

Google Maps Updated: 14 May 2026
Authenticity Score: 78/100
About

This agency has a very mixed reputation. While many clients praise the helpfulness and savings provided by specific agents, others report significant issues with communication, responsiveness, and claim handling. It is often described as difficult to reach a person, which can be frustrating.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 68/100
Communication 60/100
Pro Tip

If you have an issue, try to get a direct email or extension for your specific agent rather than calling the general line.

Mixed reviews
Hard to reach
Pros & Cons

✓ What Works Well

  • Potential for savings
  • Some helpful agents
  • None

✗ Areas to Improve

  • Poor communication
  • Unresponsive to calls
  • Difficult claim process
Frequently Asked Questions
  • How can I reach my agent?
  • Why did my rates increase?
User Feedback

Hard to get a hold of anyone.

Some agents are great, others are not.

Mixed experiences, proceed with caution.

Location Details
Street: 20 E Broad St, Ste 1200
Neighborhood: Columbus
City: Columbus
State: Ohio
Postcode: 43215
Country: United States
Location
20 E Broad St Ste. 1200, Columbus, OH 43215
Quick Info
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