600 Northern Blvd, Suite 300, Great Neck, New York, 11021
Dr. Brian Capogna is praised for his surgical skill and friendly demeanor. Patients feel heard and appreciate his collaborative approach to treatment. However, the office staff's responsiveness, particularly regarding billing and phone calls, is a frequent point of frustration. If you can navigate the admin side, the medical care is top-notch.
Keep your own records of payments and appointments, as the billing department can be disorganized.
✓ What Works Well
✗ Areas to Improve
Best orthopedist I've seen.
Great doctor, terrible billing department.
Very thorough and kind.