Financial Services · Insurance Agency

Brian Pool - State Farm Insurance Agent

1187 N Farnsworth Ave, Suite 111, Aurora, Illinois, 60505

Google Maps Updated: 14 May 2026
Authenticity Score: 88/100
About

Clients appreciate the warm, professional vibe at this office. Many reviewers mention that the team goes above and beyond to explain policies and handle claims. While most find the staff friendly and helpful, there are a few complaints about communication issues and pricing. Overall, it is seen as a place that treats you like family rather than just a number.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
15
Lowest

We analyze 67 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 85/100
Staff Helpfulness 88/100
Pro Tip

Ask for Ana or Jonathan for a smooth, personalized experience.

Bilingual staff
Strong community focus
Pros & Cons

✓ What Works Well

  • Warm and professional staff
  • Excellent claim support
  • Personalized solutions

✗ Areas to Improve

  • Occasional communication delays
  • Pricing concerns
  • Mixed reviews on staff responsiveness
Frequently Asked Questions
  • How do I handle a car incident?
  • Can you explain my life insurance options?
User Feedback

They make you feel like family

Very patient with questions

Great support during stressful times

Location Details
Street: 1187 N Farnsworth Ave, Suite 111
Neighborhood: Aurora
City: Aurora
State: Illinois
Postcode: 60505
Country: United States
Location
1187 N Farnsworth Ave #111, Aurora, IL 60505
Quick Info
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