101 Pheasant Run, Newtown, Pennsylvania, 18940
Rothman Orthopaedics is a large, high-volume practice that generally delivers excellent surgical and clinical care. Patients often praise the expertise of the surgeons. However, the sheer size of the practice leads to significant administrative complaints, including long wait times, billing errors, and difficulty reaching a human on the phone. It's a 'big machine' practice where the medical care is top-tier, but the patient experience can feel impersonal and disorganized.
Use the patient portal for non-urgent communication and always verify your insurance coverage before your visit.
✓ What Works Well
✗ Areas to Improve
Great surgeon, but the office staff is a nightmare.
Dr. Hollinger is wonderful, very successful surgery.
Billing is confusing and the staff is dismissive.