Brilliant Smiles Lakeland Dentist
320 W Highland Dr, Lakeland, Florida, 33813
Brilliant Smiles is frequently lauded for its clean, modern facility and a staff that goes above and beyond to make patients feel comfortable. Many reviewers appreciate the thorough explanations provided by the dentists. However, there are consistent complaints regarding the financial transparency and billing practices, with some patients feeling surprised by unexpected costs. While the clinical care is highly rated, the administrative side of the practice seems to be a pain point for some.
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Always ask for a written treatment plan with exact costs before agreeing to any work to avoid surprise bills.
✓ What Works Well
- Modern and clean facility
- Friendly and compassionate staff
- Thorough dental explanations
✗ Areas to Improve
- Unexpected billing and financial surprises
- Communication issues with insurance
- Some reports of rude front desk behavior
- Why did my bill change after the procedure?
- Do you accept Delta Dental?
The clinical team is fantastic and very gentle.
Be careful with the billing department, get everything in writing.
Great experience for someone with dental anxiety.
- Category Health & Medical
- City Lakeland
- State Florida
- Postcode 33813
- Country United States
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