Automobile · Auto Insurance Agency

Bristol West Insurance

5990 W Creek Rd, Suite 160, Cleveland, Ohio, 44131

Google Maps Updated: 14 May 2026
Authenticity Score: 65/100
About

This agency receives overwhelmingly negative feedback, with many customers describing it as a scam. Common complaints include unexpected rate increases, difficulty canceling policies, and poor customer service. Many reviewers report being charged after cancellation or having their information sent to collections for money they claim they don't owe. While there are a few positive reviews, they are significantly outnumbered by reports of predatory business practices and frustration with the company's communication. Overall, it is highly recommended to avoid this agency.

Our Review Process
20
Most Relevant
15
Newest
20
Highest
20
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 40/100
Transparency 35/100
Pro Tip

If you must use this agency, keep detailed records of all communications and cancellation requests.

High cancellation fees
Poor communication
Pros & Cons

✓ What Works Well

  • Some agents are helpful
  • Easy to get a quote initially
  • Some positive experiences with claims

✗ Areas to Improve

  • Predatory business practices
  • Difficulty canceling policies
  • Unexpected rate increases
Frequently Asked Questions
  • Why did my rate increase without warning?
  • How do I cancel my policy?
User Feedback

This company is a scam.

Worst customer service ever.

They keep taking money after cancellation.

Location Details
Street: 5990 W Creek Rd, Suite 160
City: Cleveland
State: Ohio
Postcode: 44131
Country: United States
Location
5990 W Creek Rd # 160, Cleveland, OH 44131
Quick Info
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