Broadway Smiles Dentistry and Orthodontics
5545 E Broadway Blvd, Ste 107, Tucson, Arizona, 85711
Broadway Smiles has a very mixed reputation. While some patients appreciate the friendly staff and the care provided by specific dentists, there are numerous reports of aggressive upselling, poor diagnostic accuracy, and billing issues. Many patients feel that the practice is more interested in profit than patient health, leading to a lack of trust. It's a high-volume office that works for some but leaves others feeling frustrated.
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Always get a written, itemized treatment plan and verify coverage with your insurance provider before starting any work.
✓ What Works Well
- Friendly and welcoming staff
- Good care from specific dentists
- Convenient location
✗ Areas to Improve
- Frequent billing errors and overcharging
- Aggressive upselling of procedures
- Inconsistent communication
- Why is my bill changing every visit?
- Are they in-network with my insurance?
Great care, but the billing department is a nightmare.
Dr. Hanna is kind, but the front office is a headache.
Too many staff changes make it hard to build a relationship.
- Category Health & Medical
- City Tucson
- State Arizona
- Postcode 85711
- Country United States
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