593 Eddy St, #10, Providence, Rhode Island, 02903
Brown Dermatology is highly regarded for its clinical expertise, but the administrative experience is a major pain point. Patients frequently report long hold times, rude staff, and scheduling errors. While the doctors are often praised, the overall experience is marred by poor communication and logistical frustrations.
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Use the patient portal for non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office is a nightmare.
I've been on hold for 30 minutes.
Billing is a disaster.