Health & Medical · Primary Care

Brown Health Medical Group Primary Care, Hillside Family Medicine (formerly Coastal Medical)

727 East Ave, Building 2, Pawtucket, Rhode Island, 02860

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

This practice is highly valued for its long-term patient relationships and the quality of its primary care physicians. Patients appreciate the thoroughness and kindness of doctors like Dr. Kennedy. However, there are recurring complaints about rude front desk staff and communication issues, which have led some long-term patients to leave.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 88/100
Admin Efficiency 40/100
Pro Tip

Use the patient portal for routine requests to avoid phone frustration.

Strong physician-patient relationships
Mixed administrative experience
Pros & Cons

✓ What Works Well

  • Excellent primary care doctors
  • Thorough and kind
  • Convenient on-site lab

✗ Areas to Improve

  • Rude front desk staff
  • Communication issues
  • Scheduling difficulties
Frequently Asked Questions
  • Why is it so hard to get an appointment?
  • Are the doctors dismissive?
User Feedback

Dr. Kennedy is wonderful.

The staff is rude.

Great care, but poor service.

Location Details
Street: 727 East Ave, Building 2
Neighborhood: Pawtucket
City: Pawtucket
State: Rhode Island
Postcode: 02860
Country: United States
Location
727 East Ave Building 2, Pawtucket, RI 02860
Quick Info
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