900 Warren Ave, Suite 201, East Providence, Rhode Island, 02914
Patients generally appreciate the high quality of care from the doctors, but there is a strong consensus that the administrative experience has declined since the transition to Brown Health. Long hold times, scheduling errors, and poor communication are frequent complaints. While the clinical care remains a strong point, the administrative hurdles are a significant source of patient dissatisfaction.
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Use the patient portal for communication, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a mess.
I love my doctor, but the administrative side is frustrating.
Service has gone downhill since the merger.