Automobile · Body Shop

Browns Body Shop

199 Pleasant Grove Rd, Zanesville, Ohio, 43701

Google Maps Updated: 19 May 2026
Authenticity Score: 92/100
About

Browns Body Shop is widely regarded as the top spot in Muskingum County for collision repair. Customers consistently praise the high quality of the paint and body work, often noting that their cars look brand new again. While some have experienced delays due to parts backorders, the staff is generally seen as polite and helpful. They go the extra mile by cleaning vehicles before pickup, which is a nice touch. Most people feel they are honest and treat customers like family.

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We analyze 69 public reviews for Browns Body Shop using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 90/100
Transparency 78/100
Pro Tip

Ask for a clear timeline upfront, but be prepared for potential delays if parts are on backorder.

Insurance network partner
Full detailing included
Pros & Cons

✓ What Works Well

  • Excellent paint and body work
  • Friendly and professional staff
  • Vehicles returned cleaned

✗ Areas to Improve

  • Long wait times for parts
  • Communication delays on updates
  • Occasional scheduling pushbacks
Frequently Asked Questions
  • How long will my repair take?
  • Do you work with my insurance?
  • Can you provide a loaner car?
User Feedback

Looks like it came off the showroom floor

Staff kept me informed throughout

Honest and reliable service