Automobile · Chrysler Jeep Dealership

Brubaker Chrysler Jeep

1020 Lititz Ave, Lancaster, Pennsylvania, 17602

Google Maps Updated: 19 May 2026
Authenticity Score: 55/100
About

Brubaker Chrysler Jeep is highly polarizing. The service department receives praise for friendly advisors like Eric, but there are numerous complaints about poor communication, overcharging, and unresolved mechanical issues. Sales experiences are also mixed, with some customers feeling pressured or disrespected. It is a dealership that many advise avoiding.

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We analyze 76 public reviews for Brubaker Chrysler Jeep using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 40/100
Transparency 30/100
Pro Tip

Always get a written estimate and verify all charges before authorizing any work.

Inconsistent Service
High Pricing
Pros & Cons

✓ What Works Well

  • Friendly service advisors
  • Convenient location
  • Some good sales staff

✗ Areas to Improve

  • Poor communication
  • Overcharging
  • Unresolved mechanical issues
Frequently Asked Questions
  • Are they honest?
  • Why is the service so expensive?
  • Do they honor warranties?
User Feedback

Great service, very professional.

They didn't fix the issue.

Avoid this place, they are scammers.