Brunswick Urgent Care
3185 NJ-27, Franklin Park, New Jersey, 08823
This urgent care is a mixed bag. Many patients love the medical providers, especially Cynthia Hackbart and Dr. Cha, for their compassion and expertise. However, the front desk staff frequently receives complaints regarding rudeness, poor communication, and rigid, frustrating billing/check-in processes. When the clinical care is good, it is excellent, but the administrative hurdles can be a real headache.
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✓ What Works Well
- Highly skilled and compassionate providers
- Quick and efficient medical care
- Clean facility
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Frustrating online check-in system
- Inconsistent billing practices
- Why do I have to re-enter my info in the new system?
- Can I get a call back for my results?
Great doctors, terrible front office
Efficient care when you finally get in
Billing is a mess
- Category Health & Medical
- City Franklin Park
- State New Jersey
- Postcode 08823
- Country United States
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