b.spectacled Eye Care
991 Peachtree Industrial Blvd, #114, Suwanee, Georgia, 30024
Patients are generally satisfied with the clinical care, particularly from Dr. Gurvich and Dr. Gallagher, who are described as thorough and professional. However, there is a significant amount of negative feedback regarding the administrative side, including billing transparency, aggressive sales tactics for glasses, and poor customer service from the front desk. Many long-time patients feel the quality of service has declined since a management change.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage and potential out-of-pocket costs before any procedure, as billing can be complex.
✓ What Works Well
- Highly skilled and thorough doctors
- Professional and friendly clinical staff
- Convenient location
✗ Areas to Improve
- Aggressive and confusing billing
- Poor customer service from front desk
- High-pressure sales tactics for glasses
- Why am I being charged for this service?
- How do I reach the office to schedule an appointment?
Great doctors, but the front office is a nightmare
Wait times are way too long
Billing department is very difficult to deal with
- Category Health & Medical
- City Suwanee
- State Georgia
- Postcode 30024
- Country United States
readers daily.