Buford Road Pharmacy
2608 Buford Rd, Richmond, Virginia, 23235
Once a beloved local staple, this pharmacy is currently struggling with a transition in ownership and a new computer system. While some staff members are still praised for their kindness, many long-time customers are frustrated by long wait times, poor communication, and a decline in service quality. The gift shop remains a popular draw, but the pharmacy operations are currently a major pain point.
We analyze 74 public reviews for Buford Road Pharmacy using our data models and filter out spam to highlight only authentic feedback.
If you need a complex prescription, call ahead to confirm they have the stock and the system is running smoothly.
✓ What Works Well
- Unique gift shop items
- Some staff are still very helpful
- Convenient location
✗ Areas to Improve
- New management/system issues
- Long wait times for prescriptions
- Inconsistent customer service
- Why is my prescription taking so long?
- Do you still have the post office?
- Can you compound this medication?
It's not the same place it used to be.
The gift shop is cute, but the pharmacy is a mess.
Staff seems overwhelmed.
- Category Health & Medical
- Neighborhood Bon Air
- City Richmond
- State Virginia
- Postcode 23235
- Country United States
