320 W 2nd St, Winona, Minnesota, 55987
Burggraf's Ace Hardware in Winona is a classic local hardware store that gets mixed reviews. Many customers appreciate the wide selection and the helpfulness of the older, experienced staff. However, there are recurring complaints about rude service, poor communication in the repair department, and inconsistent pricing. While it's a convenient spot for many, the customer service experience seems to vary significantly depending on who is working.
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If you are dropping off equipment for repair, get a clear timeline and contact name in writing to avoid communication issues.
✓ What Works Well
✗ Areas to Improve
Some customers feel the service has declined under new ownership.
The store is a go-to for specific parts that big-box stores don't carry.
Staff attitude is the most polarizing aspect of the store.