Burton Creek Rural Clinic
805 N Kentucky Ave, West Plains, Missouri, 65775
Patients generally hold the doctors in high regard, frequently citing their thoroughness and compassionate bedside manner. However, the clinic's administrative side is a major pain point, with many reports of rude receptionists, long wait times, and poor communication. While the medical care is often described as life-saving, the front-office experience often leaves patients feeling frustrated and undervalued.
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If you have trouble with the front desk, try to communicate directly with the nursing staff or your doctor's assistant.
✓ What Works Well
- Compassionate and thorough doctors
- Effective medical treatments
- Friendly nursing staff
✗ Areas to Improve
- Rude and unprofessional front desk
- Long wait times
- Poor communication regarding appointments
- How do I get established as a new patient?
- Why is it so hard to get a call back?
The doctors are great, but the front desk is a nightmare.
They saved my life, but the wait is brutal.
Good care if you can get past the reception.
- Category Health & Medical
- City West Plains
- State Missouri
- Postcode 65775
- Country United States
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