210 S Washington Ave, Bergenfield, New Jersey, 07621
Busby Family Eye Care is generally well-regarded for its thorough and professional eye care. Patients appreciate the personalized attention from the doctors and the clean, modern facility. However, there is a consistent pattern of complaints regarding the front desk staff, with many reviewers citing rudeness, poor communication, and difficulty with scheduling or insurance processing. While the clinical care is strong, the administrative experience is a significant pain point for many.
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The doctors are excellent for both adults and children, but be prepared for potential administrative hurdles.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the staff makes it hard to return.
They are very thorough and take their time.
The front desk needs a major customer service overhaul.