Busby Family Eye Care
210 S Washington Ave, Bergenfield, New Jersey, 07621
Busby Family Eye Care is generally well-regarded for its thorough and professional eye care. Patients appreciate the personalized attention from the doctors and the clean, modern facility. However, there is a consistent pattern of complaints regarding the front desk staff, with many reviewers citing rudeness, poor communication, and difficulty with scheduling or insurance processing. While the clinical care is strong, the administrative experience is a significant pain point for many.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The doctors are excellent for both adults and children, but be prepared for potential administrative hurdles.
✓ What Works Well
- Thorough and professional eye exams
- Friendly and knowledgeable doctors
- Clean and modern facility
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Scheduling and insurance processing issues
- Poor communication
- Are they good with pediatric eye care?
- Is it easy to get an appointment?
The doctors are great, but the staff makes it hard to return.
They are very thorough and take their time.
The front desk needs a major customer service overhaul.
- Category Health & Medical
- City Bergenfield
- State New Jersey
- Postcode 07621
- Country United States
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