BW Primary Care
6190 Georgetown Blvd, Eldersburg, Maryland, 21784
Patients are deeply divided. The medical providers receive high praise for being caring and thorough, but the administrative side of the practice is frequently described as a disaster. Many patients report being unable to reach the office, long wait times, and poor follow-up on test results. It is a classic case of great clinical care being undermined by poor management.
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Use the patient portal for all communication; phone calls are rarely answered.
✓ What Works Well
- Attentive and caring providers
- Convenient location
- Good telehealth options
✗ Areas to Improve
- Impossible to reach by phone
- Poor administrative follow-up
- High staff turnover
- How do I actually get a human on the phone?
- Why are test results not being communicated?
The doctors are great, but the office is a nightmare.
I've been a patient for years, but the service has gone downhill.
Great care, but don't expect a call back.
- Category Health & Medical
- City Eldersburg
- State Maryland
- Postcode 21784
- Country United States
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