Automobile · Collision Center

Caliber Collision

23758 US-281, San Antonio, Texas, 78258

Google Maps Updated: 19 May 2026
Authenticity Score: 84/100
About

Caliber Collision on 281 in San Antonio is a shop with a very mixed reputation. Many customers have had excellent experiences, praising the friendly, professional staff and the high quality of their repair work. However, there is a significant number of negative reviews alleging poor workmanship, long wait times, and a lack of accountability. The shop's reputation is severely damaged by reports of incomplete repairs, poor communication, and a lack of quality control. It is a shop that requires extreme caution, and many customers advise avoiding it for anything beyond the most basic services.

Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
20
Lowest rating

We analyze 72 public reviews for Caliber Collision using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 55/100
Transparency 45/100
Pro Tip

If you choose to go here, be very clear about what you want done, get a written estimate, and consider getting a second opinion for major repairs.

Collision Repair
Paint Work
Pros & Cons

✓ What Works Well

  • Friendly and professional staff
  • High quality repair work in some cases
  • Good communication in some instances

✗ Areas to Improve

  • Reports of poor workmanship and incomplete repairs
  • Long wait times and poor communication
  • Lack of accountability for damages
Frequently Asked Questions
  • Are they reliable for major repairs?
  • Why are there so many complaints about staff?
  • Is it safe to leave my car there?
User Feedback

My car looks brand new again.

They messed up my car and refused to take responsibility.

The staff was professional and kept me updated.