Caliber Collision
179 Troy Dr, Charles Town, West Virginia, 25414
Caliber Collision is a large chain that receives mixed reviews. While many customers are satisfied with the quality of repairs and the communication, there are significant complaints about long wait times, poor communication, and issues with insurance claims. It is a preferred shop for many insurance companies, but experiences can vary greatly depending on the location and management.
We analyze 75 public reviews for Caliber Collision using our data models and filter out spam to highlight only authentic feedback.
They are a preferred shop for many insurance companies, which can make the process easier, but be prepared for potential delays.
✓ What Works Well
- High-quality bodywork
- Professional and courteous staff
- Good communication for some customers
✗ Areas to Improve
- Long wait times for repairs
- Poor communication and updates
- Issues with insurance claims
- Do you work with my insurance?
- How long will my repair take?
- Do you offer a warranty on repairs?
My car looks brand new.
Communication is horrible.
They kept me in the loop.
- Category Automobile
- Neighborhood Charles Town
- City Charles Town
- State West Virginia
- Postcode 25414
- Country United States
