Automobile · Auto Body Shop
Caliber Collision
16802 Southpark Dr, Westfield, Indiana, 46074
Google Maps
Updated: 19 May 2026
Authenticity Score: 85/100
About
Most customers are very happy with the quality of repairs and the communication here. The staff, especially Jeff, gets a lot of praise for being straightforward and helpful. While there are a few complaints about long wait times and some fit-and-finish issues, the general consensus is that they do good work and keep you in the loop.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
19
Lowest rating
We analyze 74 public reviews for Caliber Collision using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
80/100
Transparency
75/100
Pro Tip
Use their online portal to track your repair status.
Loaner cars available
Text updates provided
Pros & Cons
✓ What Works Well
- Excellent communication and updates
- High-quality repair work
- Friendly and professional staff
✗ Areas to Improve
- Long repair times
- Occasional fit-and-finish issues
- Some insurance coordination headaches
Frequently Asked Questions
- How long will my car be in the shop?
- Do you provide loaner cars?
- Will you use OEM parts?
User Feedback
Jeff is a rock star.
They return the car cleaner than they got it.
Good communication via text updates.
Quick Info
- Category Automobile
- Neighborhood Westfield
- City Westfield
- State Indiana
- Postcode 46074
- Country United States
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