Automobile · Collision Repair

Caliber Collision

33 Industrial Rd, Ephrata, Pennsylvania, 17522

Google Maps Updated: 19 May 2026
Authenticity Score: 79/100
About

Caliber Collision in Ephrata receives mixed reviews. Many customers are thrilled with the quality of body work and the professional communication from advisors like Viking. Conversely, a vocal group of customers reports significant issues with repair quality, missing parts, and poor follow-up after the vehicle is returned. It seems to be a hit-or-miss experience depending on the specific team handling the repair.

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We analyze 72 public reviews for Caliber Collision using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 72/100
Transparency 70/100
Pro Tip

Inspect your vehicle thoroughly and check for all personal items before leaving the shop after repairs.

Insurance claim experts
Nationwide chain
Pros & Cons

✓ What Works Well

  • Professional and friendly staff
  • Good communication during the repair process
  • High-quality paint matching

✗ Areas to Improve

  • Inconsistent repair quality
  • Missing items from vehicles
  • Difficulty getting follow-up on issues
Frequently Asked Questions
  • Do they work with all insurance companies?
  • How long does a typical bumper repair take?
  • Is there a warranty on their body work?
User Feedback

My car looks like new again.

They didn't return my spare tire.

Communication was great throughout.