Caliber Collision
2500 Cumberland St, Lebanon, Pennsylvania, 17042
Caliber Collision is a major chain with very mixed results. While some customers report a seamless experience with insurance and great results, a significant number of reviews highlight poor communication, long delays, and substandard repair quality. It seems to be a shop where the process is highly standardized, but the execution can vary wildly.
We analyze 73 public reviews for Caliber Collision using our data models and filter out spam to highlight only authentic feedback.
Request a detailed breakdown of parts used (OEM vs. aftermarket) before work begins.
✓ What Works Well
- Seamless insurance coordination
- Professional waiting area
- Good results for some
✗ Areas to Improve
- Poor communication
- Long repair delays
- Inconsistent quality
- Why is my repair taking so long?
- Do you provide status updates?
- Are you using OEM parts?
Car looks like new.
Communication was a nightmare.
They kept pushing back the completion date.
- Category Automobile
- City Lebanon
- State Pennsylvania
- Postcode 17042
- Country United States
